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Boosting CRM: Include Non Sales-Facing Functions

In previous articles in this series on CRM adoption, we have focused on ways to boost support and participation from sales makers because, arguably, they...

0 replies - 438 views - 05/15/13 by David Austin in Articles

Smart Patients provide a community for cancer patients

There is an interesting, and growing, trend of patients tapping into the power of social media to help one another with their conditions.  Earlier in the...

0 replies - 120 views - 05/15/13 by Adi Gaskell in Articles

MOOCs are rising: what to do about it

What connect’s Seth Godin’s Linchpin to a vote at Amherst? The question of MOOCs. Godin’s pitch goes something like this: access to knowledge is no...

0 replies - 132 views - 05/15/13 by Josh Dormont in Articles

Human and robot collaboration

When we talk about improving collaboration within our organisations, we’re usually talking about improving it between our human employees.  Some new...

0 replies - 341 views - 05/14/13 by Adi Gaskell in Articles

How To Integrate Video Into A Robust Content Marketing Strategy

Video is powerful because it shows there are people behind your business, which is important for building a strong brand that people can relate to. But how...

0 replies - 387 views - 05/14/13 by Steve Farnsworth in Articles

Risk in a networked society

It’s hard to dispute the claim that society now is more inter-connected than it has ever been.  Most of the time this hyperconnectivity is touted as...

0 replies - 304 views - 05/14/13 by Adi Gaskell in Articles

Get a jump on the next twenty years of technology

After so many years in technology, I find it hard to see the newest trends as completely new. I’ve become a cynic about hype. Things have cycled so many...

0 replies - 192 views - 05/14/13 by Christopher Taylor in Articles

Are online communities commoditising our health information?

A few weeks ago I interviewed the founder of HealthUnlocked.  HealthUnlocked are an online community for patients looking for support and advice on their...

0 replies - 367 views - 05/13/13 by Adi Gaskell in Articles

The business world is but a stage

Everyone enjoys a good movie, play, concert or any public performance and work is simply no different. I recently saw Prince for the second time, knowing...

0 replies - 328 views - 05/13/13 by Christopher Taylor in Articles

Comparison between venture funding and crowdfunding

The move away from obtaining finance from mainstream sources has been a constant one over the past decade.  We’ve seen the microfinance industry...

0 replies - 342 views - 05/13/13 by Adi Gaskell in Articles

What Is A Social Business?

In response to my post defining social selling, I realized that I needed to take a step back and define “What is a social business?” There is a lot of...

0 replies - 144 views - 05/13/13 by Michael Brenner in Articles

I know what you did in Aisle 5

Indoor mapping of consumer location is the latest arrow in the quiver of the retail marketer. When marketers know where things are happening, they can...

0 replies - 182 views - 05/11/13 by Christopher Taylor in Articles

The End of Performance Appraisals

Good post here on Forbes.com from analyst Josh Bersin on companies abandoning performance reviews.  We agree with Bersin.  Something big IS going...

0 replies - 310 views - 05/10/13 by David Austin in Articles

The road to smarter cities

I’m currently doing a MOOC on the future of cities via Coursera.  One of the early video lectures features a talk given by IBM’s Rick Robinson to the...

0 replies - 259 views - 05/10/13 by Adi Gaskell in Articles

Want to Boost CRM? Start at the Top

Want to Boost CRM? Start at the Top I don’t know of a sales organization anywhere that isn’t scrambling to find an edge to help them drive more business...

0 replies - 148 views - 05/10/13 by David Austin in Articles