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How to deal with complaints on social media

I wrote yesterday about some new research looking at how and when people complain.  It was particularly interesting for social media based customer...

0 replies - 523 views - 03/03/13 by Adi Gaskell in Articles

Social media lets customers complain more often

I wrote last year that complaining should be a major reason for your social media work.  With such a fantastic opportunity to find out what your...

0 replies - 544 views - 03/03/13 by Adi Gaskell in Articles