Customer Relationship Management (CRM) systems were built to do
exactly it stands for—to capture interaction with customers in a way
that tracks and...
0 replies - 347 views - 02/07/14 by Christopher Taylor in Articles
Customer relations management (CRM) systems and software are used to streamline the way your business interacts with its consumers. These five are the pick of...
0 replies - 607 views - 11/13/13 by Paul Andrews in Articles
Forrester’s Emily Collins recently published Build a Road Map to Intelligent Loyalty - a report that spotlights three maturity stages which clearly...
0 replies - 825 views - 07/31/13 by Christopher Taylor in Articles
For marketers, customer centricity can't just be about abstract talk and the latest jargon. In an era of high customer expectations, increased brand...
0 replies - 1471 views - 07/04/13 by Jive Community in Articles
We all know how much social media has revolutionized both the
Internet and the business world, and what kind of impact it’s had on
sales. In fact, Duane...
0 replies - 661 views - 06/14/13 by David Austin in Articles
In previous articles in this series on CRM adoption, we have focused
on ways to boost support and participation from sales makers because,
0 replies - 955 views - 05/15/13 by David Austin in Articles
Want to Boost CRM? Start at the Top
I don’t know of a sales organization anywhere that isn’t scrambling
to find an edge to help them drive more business...
0 replies - 538 views - 05/10/13 by David Austin in Articles
A remarkable amount of change in the consumer world is ushering in a
new definition of loyalty. What have long been static programs of points
0 replies - 602 views - 05/02/13 by Christopher Taylor in Articles
Getting More ROI from CRM
The trend for many years has been toward technology-based Customer
Relationship Management Systems (CRMs) and yet research...
0 replies - 1344 views - 04/27/13 by David Austin in Articles
Predictive analytics is big business now. Hand in hand with Big
Data they represent one of the only ways to get to know your consumer
0 replies - 1309 views - 04/10/13 by Christopher Taylor in Articles
an ever increasing number of customers engaging with companies via
social media, building this social data into your customer relationship...
0 replies - 1735 views - 03/26/13 by Adi Gaskell in Articles
Social media monitoring is a key component of any social business
initiative. IntelliBuzz are one of the lead players in this market, and
0 replies - 1188 views - 02/16/13 by Adi Gaskell in Articles