There’s a truth in customer experience management brought about by
rapidly changing technology—marketers are better off 80% right today
than 100% right...
0 replies - 718 views - 02/23/14 by Christopher Taylor in Articles
What is more important to company success, a strong external focus on
customer experiences or an internal focus on effective and efficient
0 replies - 765 views - 09/09/13 by Christopher Taylor in Articles
Predictive analytics is big business now. Hand in hand with Big
Data they represent one of the only ways to get to know your consumer
0 replies - 1303 views - 04/10/13 by Christopher Taylor in Articles
Social media has fundamentally changed what customers expect from us. Oracle has produced a new report looking at the impact of social media on...
0 replies - 1102 views - 02/07/13 by Adi Gaskell in Articles