Social Business

  • submit to reddit

The Future of Social Customer Care

The following is an interesting panel discussion hosted by Social@Ogilvy, featuring folks from Time Warner Cable, Lithium Technologies, and Altimeter...

0 replies - 672 views - 02/25/13 by Adi Gaskell in Articles

10 trends in social intranets

Social intranets are increasingly commonplace in workplaces around the world.  The migration from a traditional model, based on centralized corporate...

0 replies - 2403 views - 02/25/13 by Adi Gaskell in Articles

Airline Customer Service 2.0

I’m writing this email 30000 feet or so above the Pacific Ocean upon an Air New Zealand flight to San Francisco. I’m also somewhat agitated because I...

0 replies - 543 views - 02/23/13 by Ben Kepes in Articles

Assorted social business links

Today we have some links on how Charlene Li uses Twitter, the importance of listening on social media, and how to achieve a return on knowledge.Listening to...

0 replies - 525 views - 02/22/13 by Adi Gaskell in Articles

5 Considerations for Social Business Innovation

Most of the literature on social media continues to focus on how it can be used outside of your business for engaging with customers.  Increasingly...

0 replies - 358 views - 02/22/13 by Adi Gaskell in Articles

Assorted social business links

Some interesting social business links from around the web today, covering topics such as Yammer/Office integration, the different forms of social business and...

0 replies - 631 views - 02/21/13 by Adi Gaskell in Articles

The importance of emotional support to social business

In my opinion there are greater possibilities for using social media and communities within your organisation than their are in more traditional social...

0 replies - 1002 views - 02/21/13 by Adi Gaskell in Articles

How diverse is your company?

Most companies make a big thing about their apparent diversity.  The recruitment process typically requests applicants reveal their ethnic makeup,...

0 replies - 747 views - 02/20/13 by Adi Gaskell in Articles

5 Key Elements to Building a Talent Community

Social media offers numerous opportunities for HR teams to do their jobs more effectively, and a fundamental part of this is the talent community. A talent...

0 replies - 761 views - 02/20/13 by Adi Gaskell in Articles

New Report: Digital Workplace Trends 2013

Each year Jane McConnell produces a report looking at Digital Workplace Trends.  The 2013 edition was released recently and provides an interesting...

0 replies - 725 views - 02/19/13 by Adi Gaskell in Articles

5 ways social business solves big CIO problems

Stumbled across an interesting paper  today by Jive on how social business can help CIOs.  It provides five ways that becoming social can help the...

0 replies - 926 views - 02/18/13 by Adi Gaskell in Articles

Why Snooping On Your Team is Bad for Business

There is a slowly developing sea change in the way that we work.  Employees are increasingly demanding a freedom in how they work, be that the hours they...

0 replies - 827 views - 02/17/13 by Adi Gaskell in Articles

How to translate social business into bottom line results

Social Business, and indeed social media in general, often struggles to prove its worth in tangible terms.  I’m talking dollars and cents here. ...

0 replies - 1362 views - 02/15/13 by Adi Gaskell in Articles

What's your burning platform?

Why do you start down the road of becoming a social business?  What exactly is it that prompts you on that path?  Some may do it to keep up with...

0 replies - 579 views - 02/15/13 by Adi Gaskell in Articles

Knowledge Work is Broken, Only You can Fix It

A heavy workload and the feeling of information overload make many people think no further than the number of unread items in their inboxes. For them, getting...

0 replies - 725 views - 02/14/13 by Oscar Berg in Articles